Terms & Conditions

  • All stays at Sutton on River are booked exclusively through Airbnb.

    By making a reservation, you agree to Airbnb’s terms, policies, and protections, which govern your booking.

  • All payments are processed through Airbnb.

    Our cancellation policy is as follows:

    • Guests receive a 50% refund for all nights except the first

    • The first night is non-refundable

    • Airbnb service fees are non-refundable

    For full details and processing, please refer to Airbnb’s platform.

    • Check-in: After 4:00 PM

    • Check-out: Before 11:00 AM

    • Self check-in is available via smart lock

    We ask that guests honor these times to allow for proper preparation of the home.

  • Sutton on River is a historic home, built in 1843.

    By staying here, you agree to:

    • Treat the space with care and respect

    • Be mindful of the home’s character and age

    • Follow all provided house guidelines

    Guests are responsible for their conduct and for leaving the home in good condition.

    • Maximum occupancy: 6 guests

    • Please be respectful of the property and surrounding area

    • If any issues arise, we encourage you to reach out during your stay so we can assist

  • To help us prepare for future guests, we kindly ask that you:

    • Gather used towels

    • Dispose of trash

    • Turn off lights and appliances

    • Place used dishes in the dishwasher (excluding pots and pans) and start it

    Simple touches that keep everything flowing beautifully.

  • This is someone’s home—not a commercial venue.

    We ask that you:

    • Treat the space with care

    • Avoid excessive noise or disruptive behavior

    • Respect the integrity of the home and its contents

  • Guests may be held responsible for:

    • Damage to the property

    • Missing items

    • Excessive cleaning needs

    Any claims or resolutions will be handled through Airbnb.

  • By staying at Sutton on River, guests acknowledge that:

    • They assume responsibility for their own safety and personal belongings

    • The property owners are not liable for accidents, injuries, or loss during the stay

  • Your privacy matters.

    Any personal information shared through Airbnb is governed by Airbnb’s privacy policy.

    Any information shared directly with us (such as newsletter sign-ups) is handled according to our Privacy Policy above.

  • Questions, notes, or thoughtful observations are always welcome: info@suttononriver.com

Last updated: 4/30/26